Frequently Asked Questions

Everything you need to know about your Kiyoko Beauty journey.

Are your products cruelty-free?

Yes, Kiyoko Beauty is committed to ethical beauty. We do not test our products or ingredients on animals, and we ensure our suppliers adhere to the same standards.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

Can I return a product if I am not satisfied?

We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or exchange, provided at least 50% of the product remains.

How do I know which products are right for my skin type?

Each product page includes a 'Skin Type' guide. You can also take our online Skin Quiz or contact our beauty consultants via live chat for a personalized recommendation.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.